The short version
Before you are a customer, the only information we hold about your business is information your business already published — the kind of thing anyone can read on your website or your public listing. We do not buy contact lists, we do not sell or rent anything we hold, and one email to us erases all of it.
1. Information about businesses we contact
To find businesses whose websites are out of date, we read public sources: public business listings and the businesses' own public websites. From these we record:
- Business name, address, phone number and category
- The website address, and technical facts about that website (when it appears to have been built, whether it works on a phone, whether it loads)
- A business email address published on that website
- Public review counts and ratings
We use this to decide whether the business might want a new website, to build the proposal, and to send it. We do not collect personal information about individuals beyond the business contact details published for that business, and we do not attempt to guess or generate email addresses that were never published.
2. Email we send
Our email is commercial and it says so. Every message identifies who sent it, includes a valid postal address, and offers a way to opt out. Opting out stops all further email immediately and is honoured permanently — we keep a minimal record of the opt-out itself precisely so that we never contact you again.
We record whether a message was delivered, opened or clicked, in order to stop sending to addresses that don't work and to know whether the offer is of interest. We do not use this to build profiles of individuals.
3. Proposal pages
A proposal page is unlisted, carries a permanent notice explaining what it is, and is not submitted to search engines. We record basic access information (date, page, and technical request data) to operate the page and prevent abuse.
If you use the chat on a proposal page to request changes, we store those messages so the edits can be made and undone. If you ask us to delete the proposal, those messages are deleted with it.
4. Information about customers
If you buy a plan we hold: your name and email address, your business details, the content of your website, your edit history, and a record of payments. Payment card details are handled entirely by Stripe — we never receive or store your card number.
5. Who we share information with
We do not sell, rent or trade information. We share only what is necessary with the service providers that make the product work:
- Stripe — payment processing
- Hosting and infrastructure providers — to store and serve your website
- Email delivery providers — to send email on our behalf
- AI model providers — the text and images of a website being built or edited are processed by AI services to generate the site
We may also disclose information where the law requires it.
6. Cookies
This website sets no advertising or tracking cookies and uses no third-party analytics. A proposal page sets one functional cookie so that the edit session knows which site you are editing; it expires on its own and is used for nothing else.
7. How long we keep things
- Businesses we contacted but who did not respond: removed within 12 months.
- Proposals not taken up: the built site is removed within 90 days.
- Opt-out and removal records: kept indefinitely, because that is what prevents us from contacting you again.
- Customer records: kept while you are a customer and for as long afterwards as tax and accounting law requires.
8. Your choices
You may ask us at any time to: tell you what we hold about your business, correct it, delete it, or stop contacting you. Write to privacy@remobuilds.com or, for the fastest route to deletion of a proposal, remove@remobuilds.com. We respond within one business day and we do not require a reason.
Depending on where you live you may have additional legal rights over your personal information. We honour those requests regardless of where you live.
9. Children
The service is for businesses. It is not directed at children and we do not knowingly collect information from anyone under 18.
10. Security
Information is held on access-controlled systems and transmitted over encrypted connections. No system is perfectly secure; if a breach affects your information we will notify you and any authority the law requires.
11. Changes
If this policy changes materially, we will update the date above and notify active customers by email.
12. Contact
Remo
2000 S Main St, Ste 313
McAllen, TX 78503
United States