Refunds and cancellation
Version 2 · effective October 19, 2026
What happens when you cancel, and which payments we refund. The same numbers run the checkout and the buttons in your account.
1. Cancel any time
There is no contract and no minimum term. Cancel with the Cancel my plan button in your account, or by writing to hello@remobuilds.com. Cancellation takes effect at the end of the current billing period; you keep the service until then and are not charged again.
When a canceled plan ends, we keep your site online for 14 more days so you can move or replace it, then take it offline. Your own material (photos, texts, the messages from your contact form) can be exported from your account at any time, before and after.
2. The first payment is refundable
- Monthly plans (Starter $49, Pro $99). If you are not satisfied, ask within 30 days of your first monthly payment, with the Refund my first payment button in your account or by writing to us, and we refund that payment in full and close the plan. The site goes offline when the refund is made.
- Annual plans (Starter $490, Pro $990). Refundable in full within 30 days of the payment. After that, an annual plan runs to the end of its year and is not prorated.
- Later payments. After the refund window, payments already made are not refunded, but you are never charged again once you cancel.
3. The one-time purchase is a final sale
You see the complete site before paying for the files ($399 USD), and the delivered files are yours for good; the purchase is not refundable once the files are available to you. If anything in them is wrong, tell us and we fix it.
4. Upgrades and downgrades
Moving from Starter to Pro starts the Pro price at the next billing date; nothing is prorated. Moving down takes effect at the end of the current period. An annual plan can move to monthly when its year ends.
5. How a refund arrives
Refunds go back to the card that paid, through Stripe. Stripe says a refund takes 5-10 business days to show on a statement; that is the card network's timeline, not ours. We make at most a small number of refunds a day by hand; yours is confirmed by email when it is sent.
6. If we end the service
If we terminate a plan without cause, we refund any prepaid period in full. If a site is removed for a violation of the acceptable use policy, payments already made are not refunded.
7. Contact
hello@remobuilds.com: Remo answers right away, every day; a person reviews within one business day, Monday to Friday.